# The 3R System in GoHighLevel

Setup time: 8 minutes. This is the fastest path if you have a GHL sub-account.

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## Step 1: Enable Missed Call Text-Back Workflow

1. In GHL, go to **Automation → Workflows → Create Workflow**.
2. Choose **Start from scratch → Blank workflow**.
3. Name it: `3R · Missed Call Auto-Response`.
4. Add trigger: **Call Status → Missed Call**.
5. Click Save.

## Step 2: Add the RESPOND Text

1. Click **+ Add action → Send SMS**.
2. Set From Number: your business number.
3. Set Message body to Template 1 from your Templates file:

```
Hi, this is [YOUR NAME] with [BUSINESS]. I saw your call and I'm on the other line. Text me back with what you need and I'll get you sorted in the next few minutes.
```

Replace `[YOUR NAME]` and `[BUSINESS]` with real values. GHL will not do this for you.

4. Click Save.

## Step 3: Enable After-Hours Fork (optional but recommended)

1. Add a **Condition** step above your Send SMS action.
2. Condition: **Current Time is within Business Hours**.
3. If YES: send Template 1.
4. If NO: send Template 2 (after-hours version from Templates file).

## Step 4: Route Replies to Your Phone

1. In GHL settings, go to **Conversations → Notification Preferences**.
2. Enable: **SMS notification on inbound message**.
3. Set: Your mobile number.
4. Test it: text your business number from a friend's phone. Confirm you get an SMS notification within 10 seconds.

## Step 5: Publish the Workflow

1. Toggle the workflow to **Publish** (top-right).
2. Test it live: from a friend's phone, call your business number and let it ring 4 times without answering. The RESPOND text should arrive within 30 seconds.

## Step 6: Turn on Missed Call → Contact Creation

1. Go to **Settings → Business Info → Missed Call Text Back**.
2. Enable **Auto-create contact from missed call**.
3. This ensures every missed-call number becomes a contact you can track, tag, and follow up with later using Templates 7 and 8.

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## Bonus: Auto-Follow-Up If No Reply Within 2 Hours

Create a second workflow:

1. Trigger: **Contact tag added: "missed-call-no-reply"**.
2. Wait step: 2 hours.
3. Condition: check if any inbound message has been received.
4. If NO: send Template 7 (Re-engagement).
5. Wait step: 24 hours.
6. Condition: check again.
7. If NO: send Template 8 (Close-out).

You will need one automation rule in the main 3R workflow to add the tag `missed-call-no-reply` when the RESPOND fires. Add that as a second parallel action in Step 2.

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## Common GHL Setup Mistakes

- **Don't route replies to a shared inbox** unless someone is actively watching it during your response SLA window. Route to your personal phone by default.
- **Don't turn on Voicemail Drop** in the missed-call workflow. It confuses buyers who expect a text.
- **Don't skip publishing.** Draft workflows never fire.

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Ready to have us configure this for you? Every BFM client's CRM ships with the 3R System pre-installed. Book a Clarity Call at [/plan](/plan).