THE MISSED CALL RECOVERY KIT 8 Copy-Paste Templates Black Flag Media =============================================================================== INSTRUCTIONS =============================================================================== Copy any template below. Paste it into your CRM, phone system, or wherever you send automated texts. Change the text inside [BRACKETS] to fit your business. Do NOT change the sentence structure. These templates test well because they sound human. Rewriting them will hurt your response rate. Load Template 1 into your missed-call auto-response TODAY. Everything else can wait until the weekend. =============================================================================== TEMPLATE 1 · UNIVERSAL RESPOND (any service business) =============================================================================== Use for: Every missed call, any business, any time of day. Trigger: Missed call auto-response. Hi, this is [YOUR NAME] with [BUSINESS]. I saw your call and I'm on the other line. Text me back with what you need and I'll get you sorted in the next few minutes. =============================================================================== TEMPLATE 2 · AFTER HOURS RESPOND =============================================================================== Use for: Missed calls after your business hours. Trigger: Time-of-day rule (e.g., after 6 PM or on weekends). Hi, this is [YOUR NAME] with [BUSINESS]. We're closed for the day. Text me what you need and I'll get you first thing in the morning. If it's an emergency, text URGENT and I'll call now. =============================================================================== TEMPLATE 3 · RESCUE CONFIRM-THE-ASK =============================================================================== Use for: First reply after they respond to your RESPOND text. Purpose: Confirm you understand their need before offering time slots. Got it, sounds like you need [WHAT THEY SAID]. Just to be sure I've got the right thing before I check my schedule. =============================================================================== TEMPLATE 4 · RESCUE BOOK APPOINTMENT (2 time slots) =============================================================================== Use for: Standard non-urgent scheduling. Purpose: Remove decision fatigue with only 2 options. Good news, I can help. I've got Tuesday at 10 AM or Thursday at 2 PM open. Which one works better for you? =============================================================================== TEMPLATE 5 · RESCUE BOOK APPOINTMENT (single slot for urgent) =============================================================================== Use for: When they said URGENT or the job is time-sensitive. Purpose: One clear yes/no ask. Great, I can be there today at 4 PM. That work? If so, just reply YES and I'll head that way. =============================================================================== TEMPLATE 6 · RESCUE CONFIRMATION =============================================================================== Use for: Immediately after they pick a time. Purpose: Lock in the appointment and cut no-show rate from 40% to 10%. Confirmed. See you [DAY] at [TIME] at [ADDRESS]. I'll text you 30 minutes before I arrive. My cell is this number if anything changes. =============================================================================== TEMPLATE 7 · RESCUE RE-ENGAGEMENT (2 hours later, no reply) =============================================================================== Use for: When they replied to your RESPOND but ghosted your RESCUE. Trigger: 2-hour delay with no incoming message from them. Hey, wanted to make sure you got my earlier text. Still happy to help with [WHAT THEY NEEDED]. What's the best time for you this week? =============================================================================== TEMPLATE 8 · RESCUE CLOSE-OUT (24 hours later, still no reply) =============================================================================== Use for: The last-chance touch before letting them go. Trigger: 24 hours after the RE-ENGAGEMENT with no response. No worries if you found someone else. If you're still looking, my calendar is [BOOKING LINK OR PHONE NUMBER]. Otherwise, best of luck with the [PROJECT TYPE]. =============================================================================== COMMON OBJECTION HANDLERS =============================================================================== If they text "Just getting quotes": Totally fair. I'll send you my number so you can compare. What's the job? I'll give you a straight number back in 5 minutes. If they text "Not sure when": No problem. What's roughly your window? This week, next week, or later this month? I can hold a slot without locking anything in. If they text "Can you just call me": Absolutely. Best time to catch you today? I can call now or set a specific time so you're not stuck on hold. If they text "How much": Depends on the specifics. Quickest way is I take a look Tuesday at 10 or Thursday at 2 and give you a real number on-site. No obligation. Which works? If they text "I'll get back to you": Sounds good. I'll follow up in a couple days. If anything changes and you want to jump the line, just text me the word GO. =============================================================================== ONE-LINE RESPONSE SLA REMINDER (put this on a sticky note by your desk) =============================================================================== TEXT BACK WITHIN 5 MINUTES. Every missed lead is $200-$650 walking out the door.