Refund Policy
The short version: Digital products are non-refundable once accessed. Services are refundable per the specific engagement terms. If something is genuinely wrong, we make it right. Email [email protected] and we will fix it.
Digital Products (Kits, Bundle, Textbook)
All digital products, including individual kits, the Bucket Toolkit Bundle, and the Business Owner's Textbook, are delivered instantly and are non-refundable once the download link has been accessed or any deliverable has been opened.
Because digital delivery is immediate and irreversible, we treat purchase as final. This is standard for digital goods.
Exceptions we honor:
- Duplicate purchases. If Stripe accidentally charged you twice, we refund the duplicate within 24 hours.
- Delivery failure. If the download links do not work and we cannot resolve within 48 hours of you notifying us, full refund.
- Fraud or unauthorized charge. If someone used your card without permission, we cooperate with Stripe on the chargeback.
Named guarantees that carry a refund
Build-It-Or-It’s-Free. Website live in 10 business days, Response Machine in 5 business days, The Install in 14 days. If we miss the deadline on our end, the build fee is not charged. (Business Plan v1 §133.)
No-Guru. Everything we teach is something we are currently doing in a business we run. If we ever teach something we are not doing ourselves, you get a full refund on that product. (Business Plan v1 §136.)
Services (Custom Websites, CRM Setup, Coaching)
Refund terms for services are outlined in each individual engagement contract. In general:
- Deposits paid to reserve a build slot are non-refundable if we have already scheduled the work.
- Once work has begun, refunds are prorated based on completed milestones.
- Subscriptions (Care Plan $97/mo, The Machine $297/mo, Operator $97/mo, and managed add-ons) can be canceled at any time. No prorated refunds on the current month.
Your specific contract governs. If the language in your contract conflicts with anything on this page, your contract wins.
Bundle Refunds (Special Case)
The Bucket Toolkit Bundle includes 9 digital products. Once ANY of the 9 downloads has been accessed, the bundle is considered delivered and is non-refundable. If you accidentally purchased it and have not opened anything within 24 hours, email us and we will refund.
Chargebacks
Please contact us before initiating a chargeback with your bank or card issuer. 99% of the time we can resolve the issue directly and faster.
Filing an unwarranted chargeback for a product you accessed or a service that was delivered as agreed may result in permanent removal from our systems and referral to a collections agency for the disputed amount.
How to Request a Refund
Email [email protected] with:
- Your Stripe receipt number or the email you used at checkout
- What you purchased
- What went wrong
We reply to every refund request within 24 hours. If your refund qualifies under the exceptions above, we process it within 3-5 business days via Stripe.
Contact
Black Flag Media
Topsail Island, NC
[email protected]
(910) 996-2714
