Refund Policy
The short version: You know exactly what you are buying: the prices are public and every condition of the guarantee is something we control. Cancel The Standard any month and you keep the site, the domain and every contact. If something is genuinely wrong, email [email protected] and we will fix it.
The guarantee: No-Hostage
Your site is live in 10 days. Any small change is done within 2 business days. Your re-audit report arrives by the 5th of every month. If we miss any one of those, that month is free. And cancel any month: you keep the site, the domain and every contact.
Activation ($497, one-time)
Activation covers building your site and Google profile and getting them live in 10 days. Refunds of the activation are handled under the guarantee above: if we miss live in 10 days, that month is free.
The Standard, monthly ($297/mo)
- Cancel any month. There is no cancellation fee.
- There is no prorated refund of the current month.
- You keep the site, the domain and every contact when you leave.
The Standard, annual ($2,970/yr)
Annual plans are paid for the year. Cancel any time and you still keep the site, the domain and every contact.
Code Transfer ($4,997, one-time)
Code Transfer hands you the built site as files plus the markdown source. If something is wrong with the files, tell us and we will fix it.
The library
The full library comes with The Standard. Access comes with your plan.
Charges we always refund
- Duplicate charges. If you were charged twice for the same thing, we refund the duplicate.
- Unauthorized charges. If someone used your card without permission, we work with Stripe to put it right.
If you signed a written agreement with us and it conflicts with anything on this page, your agreement wins.
Chargebacks
Please contact us before starting a chargeback with your bank or card issuer. We can almost always resolve it directly, and faster.
If a chargeback is filed for a service that was delivered as agreed, we will share our records with the card issuer, and the disputed amount may be referred for collection.
How to Request a Refund
Email [email protected] with:
- Your Stripe receipt number or the email you used at checkout
- What you purchased
- What went wrong
We reply to every refund request within 24 hours. If your refund qualifies, we process it through Stripe within 3 to 5 business days.
Contact
Black Flag Media
Topsail Island, NC
[email protected]
(910) 996-2714
